Privacy Policy

1. Introduction

Capybara Hosting (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our game hosting services. We are registered in the United Kingdom and act as the "Data Controller" of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information that you provide directly to us, as well as data collected automatically when you use our services:

• Account Information: When you register, we collect your name, email address, and password.
• Billing Information: We do not store full credit card numbers. Payment data is processed by secure third-party payment processors (e.g., Stripe, PayPal), though we may store transaction IDs and billing addresses for tax compliance.
• Technical Usage Data: We collect IP addresses, browser types, operating systems, and timestamps to analyze trends and administer the site.
• Server Data: If you host a game server with us, we may process data related to server logs, console output, and player IP addresses to provide the service and prevent abuse.

3. How We Use Your Data

We use your data for the following purposes:

• To provide, operate, and maintain our services.
• To process transactions and manage your orders.
• To prevent fraud, spam, and abuse (e.g., DDoS protection).
• To communicate with you regarding updates, security alerts, and support.
• To comply with legal obligations (such as UK tax laws).

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data under the following lawful bases:

• Contractual Necessity: To fulfill the contract of providing you with hosting services.
• Legal Obligation: To comply with laws (e.g., keeping records for HMRC).
• Legitimate Interests: To improve our services and ensure the security of our network.

5. Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with:

• Service Providers: Third-party vendors who provide infrastructure, payment processing (e.g., Stripe), or customer support tools.
• Legal Requirements: If required by UK law, a court order, or to protect the rights and safety of Capybara Hosting and our users.
• Business Transfers: In the event of a merger, sale, or asset transfer, user data may be transferred as a business asset.

6. International Data Transfers

While we are based in the UK, our servers or third-party service providers may be located outside the United Kingdom. If we transfer your data internationally, we ensure it is protected by appropriate safeguards, such as UK International Data Transfer Agreements (IDTAs) or Adequacy Decisions recognized by the UK government.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes set out in this policy. Account information is generally kept for the duration of your subscription. Billing records are retained for six (6) years to satisfy UK tax regulations (HMRC). Upon account closure, non-essential data is deleted or anonymized.

8. Your Rights (UK GDPR)

As a user in the UK/EU, you have specific rights regarding your data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your data ("Right to be Forgotten"), subject to our legal retention obligations.
• Right to Restrict Processing: You can ask us to limit how we use your data.
• Right to Data Portability: You can request your data in a structured, commonly used format.

To exercise these rights, please contact us at [email protected].

9. Cookies and Tracking

We use cookies to improve your experience, keep you logged in, and analyze site traffic. You can control cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

10. Security

We implement industry-standard security measures, including encryption and firewalls, to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

12. Contact and Complaints

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]

If you believe we have not handled your data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).